Different workflows disappear for different reasons. Use this reference before you treat a missing option as a product bug.
Surface or workflow | What affects visibility or use | Where to confirm |
|---|---|---|
LMS connection and publishing |
| Billing visibility, Connect LMS, or institution rules |
Analytics generation and refresh |
| Analytics page and billing/credits context |
Billing UI |
| Profile and billing area visibility |
Shared credit usage |
| Institution admin center or billing docs |
A teacher on self-serve billing and a teacher inside a school-managed rollout can see different controls even when both can still grade work successfully.
Account context | What you might see | What to check next |
|---|---|---|
Self-serve teacher | Billing, payment methods, and plan controls are visible directly on the account. | Use Billing and Credits Usage first when a feature or balance question comes up. |
Institution-managed teacher | Billing can be hidden, LMS providers can be restricted, and shared credits may replace personal balances. | Check institution rules, pooled credit context, or ask the school admin before assuming the workflow is missing. |
Use a short entitlement check before you retry the workflow itself.
Step by step
- If an LMS option is missing, check whether the account has LMS access and whether the school has restricted the provider list.
- If analytics is missing, check feature access, credits, and whether the course data is ready.
- If Billing is hidden, check whether the account is institution-managed before you assume the page is broken.
- If seats or pooled credits are involved, move to the institution admin docs instead of the teacher billing flow.
Common blockers
- Institution-managed teachers can see fewer controls than self-serve teachers while still having access to core grading workflows.